Privacy policy
What information do we ask for and how do we use it?
At NuGuard Windows and Doors, we collect information to provide you with exceptional service, accurate quotes, seamless project management, and relevant communication about our products and services. The information we typically request includes:
Contact & Project Details: Your name, address, phone number, email address, and details about your project (e.g., type of windows/doors, property specifics) provided when you request a quote, schedule a consultation, or place an order.
Communication History: Records of your interactions with us (e.g., inquiries, quotes, orders, service requests) to ensure continuity and personalized service.
Payment Information (Securely Processed): For your security, NuGuard Windows and Doors does not directly store sensitive payment details (like full credit card numbers). When you make a payment, your information is securely transmitted directly to our trusted, PCI-compliant payment processing partners.
How We Use Your Information:
To Fulfill Your Requests: Process your quotes, orders, installations, and service appointments efficiently.
To Communicate: Provide project updates, confirm appointments, send invoices, and respond to your inquiries via phone, email, or mail.
To Improve Service: Analyze project trends and customer feedback to enhance our products, installation processes, and overall customer experience.
To Personalize Communication: Send you relevant information about products, services, promotions, or company news that may interest you (you can opt-out anytime).
For Internal Operations: Maintain business records, manage accounts, and perform essential business analytics.
Combining Information: To serve you better, we may combine information you provide through different channels (e.g., our website contact form, phone call, showroom visit) or with publicly available information, solely to improve the accuracy of quotes, project planning, and communication relevance.
Your Data Security & Sharing:
We Value Your Privacy: Your personal information will never be rented or sold.
Limited Sharing: Information is only shared as necessary:
With trusted partners essential for your project (e.g., specialized installers, delivery services, always under strict confidentiality agreements).
With payment processors solely to complete your transaction (they handle your payment details securely; we do not retain full card information).
If required by law or to protect our legal rights.
We do not share your information for unrelated marketing purposes by third parties.
Security Commitment: We employ appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. Our payment processes use industry-standard encryption through leading financial service providers.
Your Trust Matters
We are committed to using your information responsibly and transparently to deliver the high-quality windows, doors, and service you expect from NuGuard.
Questions?
If you have any questions about this privacy policy or how we handle your information, please contact us:
info@nuguard.ca
